This Privacy Policy explains what information we collect when you visit our website or subscribe to Smoke & Iron Letters, how we use it, and how we protect it. We've written it in plain language because you deserve to know what's happening with your information without needing a lawyer to explain it.
When you subscribe or contact us, we may collect:
- Your name and mailing address — to ship your monthly dispatch
- Your email address — to send order confirmations, shipping updates, and occasional brand communications
- Payment information — processed securely through our payment provider. We do not store your full card details on our servers
- Basic website usage data — pages visited, time on site, browser type, via cookies and standard analytics tools
We do not collect more than we need. We do not sell or rent your personal information to third parties. Ever.
We use the information you provide to:
- Process and ship your subscription
- Send transactional emails — confirmations, shipping notices, account updates
- Occasionally send brand updates, new dispatch announcements, or relevant offers — only if you've opted in
- Improve the website and subscriber experience through anonymized analytics
We do not use your information for anything you wouldn't reasonably expect.
Our website uses cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it.
We use:
- Essential cookies — required for the site to work
- Analytics cookies — help us understand traffic and improve the experience (Google Analytics or equivalent)
You can disable cookies in your browser settings at any time. Some site features may not function fully without them.
We work with a small number of trusted third-party services to operate the site and fulfill subscriptions — including our payment processor, email platform, and shipping provider. These partners receive only the information necessary to perform their specific function and are required to protect it accordingly.
We do not share your information with advertisers or data brokers.
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data, subject to any legal or operational obligations
- Opt out of marketing emails at any time via the unsubscribe link in any email we send
To exercise any of these rights, contact us at [email protected]
If we update this policy in a meaningful way, we'll note the revised date at the top of this page and notify active subscribers by email.
Questions? Write to us at [email protected]
A man’s word is only as good as the promises he keeps.
— Silas Crowe